Sea Port-e

• Quality Assurance
• Task Order Awards
• Team Members
• eTelic Capabilities

eTelic and Seaport-e

Since 2004, eTelic has provided its customers with leading edge technological solutions to complex engineering and business challenges. Now eTelic is pleased to offer the ability to place orders with us through our SeaPort Enhanced (SeaPort-e) contract.
eTelic Inc. received a prime contract award as a result of the Seaport-e Rolling Admissions Solicitation
N00178-13-R-4000.

About SeaPort-e

SeaPort-e is the U.S. Navy’s electronic platform for acquiring support services in 22 functional areas including engineering, financial management, and program management. All task orders are competitively solicited, awarded and managed using the SeaPort-e platform.
To learn more about the program and the benefits of using SeaPort-e, Visit SeaPort-e’s Website

Agencies supported by SeaPort-e

• Naval Sea Systems Command (NAVSEA)
• Naval Air Systems Command (NAVIR)
• Space and Naval Warfare Systems Command (SPAWAR)
• Naval Supply Systems Command (NAVSUP)
• Military Sealift Command (MSC)
• Naval Facilities Command (NAVFAC)
• Strategic Systems Programs (SSP)
• Office of Naval Research (ONR)
• United States Marine Corps (USMC)

Activities may also provide support under this contract to other Department of Defense (DoD), non-DoD, or Joint agencies for work that is integrally related to product areas and mission.

eTelic SeaPort-e Contract Number: N00178-10-D-5974

Award Date : 19 NOV 2013

Issued By : Naval Surface Warfare Cente

Contract Type : Indefinite Delivery, Indefinite Quantity (IDIQ)

EZones

eTelic is prime contract for the Zone 3 (Mid Atlantic)

NAVSEA selected a regional “zone” approach for SeaPort-e program participants in order to preserve the local vendor base that currently supports Navy ordering activities, encourage small business participation, reduce the need for complicated teaming arrangements, and ensure adequate competition for all requirements in all zones.

eTelic Customer Satisfaction and SeaPort Program Contact:

Mr. Mukul Paithane
President

5346 Twin Hickory Rd
Glen Allen, VA 23059

Phone – 866.591.5909
Fax – 866.591.5906
seaport@etelic.com

Quality Assurance Program

eTelic is committed to providing high quality solutions for the SeaPort-e projects. High-quality technical performance will be maintained through adherence to our quality assurance plan (QAP) throughout the task order life cycle.
Our comprehensive QA program assesses conformance to performance standards, processes, and industry best practices and frameworks such as ISO, CMMI and PMBOK (PMI), assures compliance to product and contract requirements, and seeks to continuously improve quality.
Our QAP applies a variety of methods, tailored to delivery of high quality IT support across the task order lifecycle. This approach provides timely visibility and feedback on quality and process performance and initiates corrective actions and improvements. The specific QA method used depends upon the functional area work being performed and the applicable Seaport-e policies, procedures, Performance Work Statement (PWS) and standards.

Standardized Procedures and Processes
Our managers and Task Order staff will follow the policies and procedures within our QA Plan to ensure standardization across all tasks by following standard operating procedures (SOPs), using checklists and forms during auditing and data collection, and developing detailed outlines and standardized formats. Further they use most up-to-date FARs, standards, specifications, instructions, Government processes, and other task order related materials.

Quality Control Review/Audit Process
eTelic’s Seaport Program Manager is responsible for coordinating execution of quality activities and ensuring that all Task Order PMs comply with the plan.
ur QAP is applied to all Task Orders, and is reviewed for adequacy and completeness on a periodic basis. eTelic’s SeaPort Program Manager and Task Order PMs will maintain continuing oversight of ongoing work activities to validate that both internal and Government standard processes are followed.. Also integral to QA audit/review process is customer and employee feedback that provides practical insight into any problems with our processes, practices, and controls.

Handling Corrective Actions
eTelic’s corrective action approach ensures QA audit/review actions are identified, documented, analyzed, and corrected to prevent a problem from occurring or reoccurring and to improve processes.

The process steps include:

1. Identify – The potential problems/risks are identified based on reviews/audits and customer feedback.
2. Documentation – Action item is documented, tracked and assigned
3. Root Cause Analysis –to identify the root cause
4. Plan – corrective action is planned for correction steps, estimated completion date
5. Correct – The corrective action planned is execute
6. Monitor – The result/effectiveness of the actions taken is verified.

Continuous Process Improvements
eTelic uses an iterative process to measure and collect metrics depending on Task Order requirement – may include Earned Value Management (EVM), Six Sigma, perform analysis, and report findings to the management team.
Our processes are continually being upgraded to make our processes and procedures more efficient, by incorporating new and improved techniques, technologies, tools and innovations, feedback from QA audits, management reviews, “Lessons Learned”, training SeaPort task managers on Quality Plan elements/product knowledge requirements.